Every order should tell its own story

Customers email to ask where their order is when the silence runs longer than they expected. Furniture takes weeks, so the silence is long.

Our orders agent sends a short update at each real step: made, packed, with the carrier, booked for delivery. Each one says what happens next and when.

Fewer updates, all of them true

We never send an update just to fill a gap. If a supplier is late, the customer hears it from us before the date passes, with a new date.