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Short notes on what we learn handing work to agents: what to measure, where they should stop, and what stays with a person.
Process
October 6, 2026
Before we build anything we spend a week counting. Here is what goes on the sheet, and what stays off it.
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Support
A support agent that answers everything is a liability. Ours step back from three kinds of message.
Payments
Timing decides how many failed renewals come back, and day three does more than days one and two together.
CRM
Merge every night, then fix the form that keeps creating new records.
Bookings
Find a time, answer the question asked, and hand pricing to a person.
Orders
Fewer updates, all of them true: how a ten-week furniture order stays out of the inbox.
Send the jobs that repeat. We reply the same day with what we would take, what you should keep and a rough price.
An AI automation agency in Denver, building agents for online businesses since 2023.
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