Hollowmere
Furniture store
Order operations
Every order tells its customer where it is, from paid to the doorstep.
Yours
Ours
26 hours a week back
Every order tells its customer where it is, from paid to the doorstep.
612 updates a week, none missed
In their words
People used to email to ask where their sofa was. Those emails have stopped.
Ines Park,
Operations lead
Ours
Every order now sends its own updates, from paid to the doorstep.
The story
Hollowmere sells made-to-order furniture with lead times of four to ten weeks. Most of their email was customers asking where their order had got to.
The orders agent keeps the shop, the workshop schedule and the carrier in step, books delivery slots and tells the customer at every real step. It sends 612 updates a week and asks suppliers for dates before they slip.
What stays with them
Working with the makers on every finish.