Saltwick
Skincare subscription
Payment recovery
Failed renewals retried and followed up, without a chasing email written by hand.
Yours
Ours
12 hours a week back
Failed renewals retried and followed up, without a chasing email written by hand.
$2,140 recovered last month
In their words
I had no idea how much we lost to expired cards until it stopped.
Theo Marsh,
Head of growth
Ours
$2,140 came back last month, and nobody wrote a chasing email.
The story
Saltwick ships a skincare box every month to about 4,000 subscribers. A few hundred renewals failed each month, and every one meant an email, a reminder and a line in a spreadsheet.
The payment agent now retries on day 1, 3 and 7, sends a one-tap link to update the card, and skips or pauses a box when asked. Last month it brought back $2,140 without anyone writing a chasing email.
What stays with them
Testing new formulas, and the nine accounts a month that need a phone call.